FIXSERVOTAP PRIVATE LIMITED – Privacy Policy
Effective Date: 16 September 2025
FIXSERVOTAP PRIVATE LIMITED (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our services, including AC AMC, electrical, plumbing, website, and app services. By using our services, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following information:
1.1 Personal Information:
- Name, email address, phone number
- Service address and contact details
- Payment information (bank details, UPI, transaction IDs)
- AC or appliance details (model, type, serial number)
1.2 Service Usage Information:
- Service requests, booking history, and service feedback
- Communication with our customer support (call, WhatsApp, email)
1.3 Technical Information (Website & App):
- IP address, device type, browser type
- Cookies, usage patterns, and interactions on our website or app
2. How We Use Your Information
We use your information to:
2.1 Provide, operate, and manage our services and AMC plans.
2.2 Process payments and manage billing for services.
2.3 Schedule, monitor, and track service requests efficiently.
2.4 Communicate important updates, promotions, or service-related notifications.
2.5 Improve our website, app, and customer experience.
2.6 Comply with legal obligations or respond to lawful requests.
3. How We Share Your Information
We do not sell your personal information to third parties. We may share information only in the following cases:
3.1 Service Providers: With trusted partners who assist in providing services, processing payments, or maintaining our website/app.
3.2 Legal Compliance: If required by law, regulation, or government authorities.
3.3 Business Transactions: In the event of merger, acquisition, or sale of assets, with appropriate safeguards.
4. Data Storage & Security
4.1 We store your data securely using industry-standard technology and practices.
4.2 Access to personal data is limited to authorized personnel only.
4.3 While we take all reasonable precautions, no online transmission can be guaranteed 100% secure, so we cannot promise absolute security.
5. Cookies & Tracking Technologies
5.1 Our website may use cookies to improve functionality, analyze usage, and customize content.
5.2 Cookies do not store personal details like name or payment info.
5.3 You may disable cookies via your browser settings, but some website features may not work properly.
6. Your Rights
You have the right to:
6.1 Access, correct, or update your personal information.
6.2 Request deletion of your personal information, subject to legal or contractual requirements.
6.3 Opt out of promotional messages by contacting us via WhatsApp, phone, or email.
7. Third-Party Links
Our website or app may contain links to third-party websites. FIXSERVOTAP PRIVATE LIMITED is not responsible for the privacy practices of third-party sites. We encourage you to read their privacy policies before interacting with them.
8. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such information, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be communicated via our website, app, or email. The effective date will be updated at the top of this policy.
10. Contact Us
For any questions, complaints, or requests regarding your privacy, please contact us:
- Company Name: FIXSERVOTAP PRIVATE LIMITED
- Phone / WhatsApp: 9239626894
- Email: info@volttap.in
- Address: SURASREE PALLY LALPOOL RD, Bolpur, Birbhum, West Bengal 731204
- Website: www.volttap.in
Acknowledgment
By using Volttap services, website, or app, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.